\uc11c\ube44\uc2a4 \ud488\uc9c8\uc774\ub780 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \uce21\uc815\ud560 \uc218 \uc788\ub098\uc694?<\/h1>\n

\uc0ac\uc6a9\uc790 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uae30\uc220\uacfc \ubc29\ubc95\ub860\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c, \uc11c\ube44\uc2a4 \ud488\uc9c8 \uac1c\uc120\uc5d0 \ud070 \uae30\uc5ec\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\ub294 \ub9ce\uc740 \uace0\uac1d\uc758 \uc758\uacac\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc9c8\ubb38 \ud615\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \ub9cc\uc871\ub3c4, \ubb38\uc81c\uc810\uc744 \ub2e4\uac01\ub3c4\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ub77c\uc778 \ud488\uc9c8 \ud14c\uc2a4\ud2b8\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\ub860\uacfc \uae30\uc220\uc744 \ud1b5\ud574 \uc2e4\uc2dc\ub420 \uc218 \uc788\uc73c\uba70, \uac01 \ubc29\ubc95\uc740 \uae30\uc5c5\uc758 \ud544\uc694\uc640 \uc0c1\ud669\uc5d0 \ub530\ub77c \ud070 \ucc28\uc774\ub97c \ubcf4\uc785\ub2c8\ub2e4.<\/p>\n

\uacf5\uae09\uc790\uac10\uc0ac<\/h2>\n

\n
• \ub610\ud55c QA\ub97c \ud53c\ub4dc\ubc31\uacfc \ud559\uc2b5\uc758 \uc6d0\ucc9c\uc73c\ub85c \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \ub354\ud558\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774\ub098 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n
• NPS, \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218(CSAT), \uace0\uac1d \ub178\ub825 \uc810\uc218(CES)\uc640 \uac19\uc740 \uc9c0\ud45c\ub97c \uacc4\uc0b0\ud569\ub2c8\ub2e4.<\/li>\n
• \ud488\uc9c8\ubcf4\uc99d(SLA) \uae30\uc900\uc5d0 \ub9cc\uc871\ud558\ub294\uc9c0 \ud655\uc778 \uac00\ub2a5\ud55c \ud14c\uc2a4\ud2b8\ub85c KT \uc778\ud130\ub137 \uace0\uac1d\uc774 \uc124\uce58\ud55c \uc7a5\uc18c\uc758 \uc18d\ub3c4 \uce21\uc815\uc5d0\ub9cc \uc801\uc6a9 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/li>\n
• \ud6a8\uacfc\uc801\uc778 \ud488\uc9c8 \uad00\ub9ac \uc870\uce58\ub294 \ub2e8\uc9c0 \uacb0\ud568\uc744 \ucc3e\uc544\ub0b4\ub294 \uac83\ub9cc\uc774 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \uae30\uc5b5\ud558\uc2ed\uc2dc\uc624.<\/li>\n
• \uace0\uac1d\uacfc \ud568\uaed8 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4 \ud601\uc2e0\uc744 \ud14c\uc2a4\ud2b8 \ubc0f \uac80\uc99d\ud558\uace0 \uadf8\uac83\uc774 \ud488\uc9c8 \ubc0f \uace0\uac1d \uae30\ub300\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uce21\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n

  \uace0\uac1d\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud568\uc73c\ub85c\uc368 \ub2e4\uc591\ud55c \uad00\uc810\uc5d0\uc11c \ud1b5\ucc30\ub825\uc744 \uc5bb\uace0 \uc774\uc5d0 \ub530\ub77c \uc81c\ud488\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uace0\uac1d \ud14c\uc2a4\ud2b8 \uc138\uc158\uc774 \uc0dd\uc0b0\uc801\uc774\uace0 \uc2e4\ud589 \uac00\ub2a5\ud55c \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \uc804\ub7b5\uacfc \uae30\uc220\uc744 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ud488\uc9c8 \uc9c0\ud45c\ub294 \ud488\uc9c8 \ubaa9\ud45c\uc5d0 \ub300\ud55c \uc131\uacfc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ud3c9\uac00\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \uc9c0\ud45c \ubc0f \uce21\uc815\uac12\uc785\ub2c8\ub2e4.<\/p>\n

  \uc18c\ube44\uc790 \ud488\uc9c8: \uace0\uac1d\uc744 \uc704\ud55c \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ubcf4\uc7a5\ud558\uace0 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h3>\n

  \ud14c\uc2a4\ud2b8 \ud504\ub85c\uc138\uc2a4\uc5d0 \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0b4\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc790\uc0ac\uc758 \uc81c\ud488\uc774 \uace0\uac1d \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uace0 \uae0d\uc815\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790 \ud488\uc9c8\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uce21\uba74 \uc911 \ud558\ub098\ub294 \ud488\uc9c8 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \ud488\uc9c8 \ubb38\uc81c\ub294 \uc124\uacc4 \ubc0f \uac1c\ubc1c\ubd80\ud130 \ubc30\uc1a1, \uc560\ud504\ud130 \uc11c\ube44\uc2a4 \uc9c0\uc6d0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4 \ub77c\uc774\ud504\uc0ac\uc774\ud074\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4, \ucda9\uc131\ub3c4, \uc720\uc9c0 \ubc0f \uc785\uc18c\ubb38\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

  \uc194\ub8e8\uc158\uc758 \uc608\ub85c\ub294 \ud658\ubd88, \uad50\uccb4, \uc218\ub9ac, \ud560\uc778, \ucfe0\ud3f0, \uacbd\ud488 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc744 \uc5b4\ub5bb\uac8c \uc778\uc2dd\ud558\ub294\uc9c0, \ud488\uc9c8 \ubb38\uc81c\ub97c \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ud588\ub294\uc9c0\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud574\uc57c \ud569\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac, \ub9ac\ubdf0, \uc0ac\uc6a9\ud6c4\uae30 \ub610\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc774\ub7ec\ud55c \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud53c\ub4dc\ubc31\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \uc77c\ubc18\uc801\uc774\uac70\ub098 \ubc18\ubcf5\ub418\ub294 \ud488\uc9c8 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0 \uc774\ub7ec\ud55c \ubb38\uc81c\uac00 \ub2e4\uc2dc \ubc1c\uc0dd\ud558\uc9c0 \uc54a\ub3c4\ub85d \uc2dc\uc815 \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

  \uace0\uac1d \ud3c9\uac00<\/h3>\n

  \uc5ec\uae30\uc5d0\ub294 \ubaa8\ubc94 \uc0ac\ub840, \uc548\uc804 \uc870\uce58 \ubc0f \ud488\uc9c8 \uae30\ub300\uce58\uac00 \uc694\uc57d\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc804\uc790\uc0c1\uac70\ub798 \ud50c\ub7ab\ud3fc\uc5d0\uc11c https:\/\/www.onlifezone.com\/kr-21<\/a> QA\ub294 \uacb0\uc81c \ud504\ub85c\uc138\uc2a4, \uc7ac\uace0 \uad00\ub9ac, \uacb0\uc81c \uac8c\uc774\ud2b8\uc6e8\uc774\uac00 \uc6d0\ud65c\ud558\uac8c \uc791\ub3d9\ud558\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4. \uc7a0\uc7ac\uc801\uc778 \uc704\ud5d8\uc744 \uace0\ub824\ud558\uace0 \uc774\uc5d0 \ub530\ub77c \ud488\uc9c8 \ubaa9\ud45c\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud569\ub2c8\ub2e4. \u2463 \uac1c\ubcc4\uace0\uac1d\uc758 \uc911\uc694\uc131\uc744 \uac04\uacfc\ud558\uac8c \ub418\uba74 \uace0\uac1d\uc758 \ubd88\ub9cc\uc774 \uc99d\ub300\ub418\uace0 \uacb0\uad6d\uc5d0\ub294 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ubb38\uc81c\uac00 \ucd08\ub798\ub41c\ub2e4. \ud504\ub85c\uc81d\ud2b8\uc758 \uc131\uaca9\uacfc \ubc94\uc704\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \uae30\ub2a5\uacfc \ucc45\uc784\uc744 \uc218\ud589\ud558\ub294 \ub2e4\uc591\ud55c \uc720\ud615\uc758 QA \uc5ed\ud560\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

  \uc11c\ube44\uc2a4 \ud488\uc9c8\uc774\ub780 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \uce21\uc815\ud560 \uc218 \uc788\ub098\uc694? \uc0ac\uc6a9\uc790 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uae30\uc220\uacfc \ubc29\ubc95\ub860\uc774 \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c, \uc11c\ube44\uc2a4 \ud488\uc9c8 \uac1c\uc120\uc5d0 \ud070 \uae30\uc5ec\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\ub294 \ub9ce\uc740 \uace0\uac1d\uc758 \uc758\uacac\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc218\uc9d1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc9c8\ubb38 \ud615\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \ub9cc\uc871\ub3c4, \ubb38\uc81c\uc810\uc744 \ub2e4\uac01\ub3c4\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ub77c\uc778 \ud488\uc9c8 \ud14c\uc2a4\ud2b8\ub294 \ub2e4\uc591\ud55c \ubc29\ubc95\ub860\uacfc \uae30\uc220\uc744 \ud1b5\ud574 \uc2e4\uc2dc\ub420 \uc218 \uc788\uc73c\uba70, \uac01 …<\/p>\n

  \uc11c\ube44\uc2a4 \ud488\uc9c8\uc774\ub780 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \uce21\uc815\ud560 \uc218 \uc788\ub098\uc694<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[42],"tags":[],"_links":{"self":[{"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/posts\/3456"}],"collection":[{"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/comments?post=3456"}],"version-history":[{"count":1,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/posts\/3456\/revisions"}],"predecessor-version":[{"id":3457,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/posts\/3456\/revisions\/3457"}],"wp:attachment":[{"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/media?parent=3456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/categories?post=3456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/1cliqueconsultancy.com\/index.php\/wp-json\/wp\/v2\/tags?post=3456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}